Terms of service

Last Updated: September 28, 2026

Welcome to Country Homes. These Terms of Service govern your use of our website and your purchase of products from Country Homes. By accessing our website or placing an order, you agree to these Terms of Service.

Please read these terms carefully before using our website or completing a purchase.

1. About Country Homes

Country Homes is a furniture-focused online store located at:

2755 Boston Rd
Wilbraham, MA 01095
United States

We offer furniture products for different areas of the home, including items such as sofas, dining tables, and other home furnishings.

Our website is intended to provide customers in the United States with access to our products and services.

2. Use of Our Website

You agree to use this website for lawful purposes and in a manner that does not interfere with the operation or security of the website.

You may not use the website to:

  • Violate any applicable law or regulation
  • Attempt to gain unauthorized access to the website or its systems
  • Interfere with the website's operation or security
  • Submit false, misleading, or fraudulent information
  • Use the website for unauthorized commercial purposes

We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our website, business, customers, or other users.

3. Product Information

We make reasonable efforts to present product information, descriptions, images, dimensions, and other details as accurately as possible.

However, product appearance may vary slightly depending on factors such as screen settings, lighting, or the presentation of the product.

Customers are responsible for reviewing the available product information before placing an order, including dimensions and other specifications that may be relevant to their purchase.

4. Product Availability

Product availability may change without notice.

If an ordered product becomes unavailable or we are unable to fulfill an order for another reason, we may contact you regarding the order and available options.

If an order cannot be fulfilled and a refund is required, the applicable refund will be issued to the original payment method in accordance with our Return & Refund Policy.

5. Orders

When you place an order through Country Homes, you are responsible for providing accurate billing, shipping, and contact information.

After an order is submitted and payment is successfully confirmed, we will begin processing the order according to our shipping procedures.

Submitting an order does not guarantee acceptance if there is an issue with product availability, payment authorization, incorrect information, or another circumstance that prevents us from fulfilling the order.

6. Payment

Country Homes accepts the following payment methods:

  • American Express
  • Diners Club
  • Discover
  • JCB
  • Maestro
  • Mastercard
  • Visa

Payments must be successfully authorized before an order can be processed.

Payment issues may occur due to incorrect payment information, insufficient available funds or credit, card restrictions, verification requirements, or a transaction being declined by the card issuer.

For additional information, please refer to our Payment Policy.

7. Shipping and Delivery

Country Homes currently ships within the United States only.

  • Shipping Carrier: UPS
  • Shipping Cost: Free
  • International Shipping: Not available
  • Order Processing: Generally 1–2 business days
  • Estimated Delivery: Approximately 3–7 business days after shipment

The estimated delivery timeframe does not include the order processing period.

Delivery times may vary depending on the destination, carrier conditions, weather, shipping volume, or other circumstances outside our control.

Tracking information will be provided when available after an order has been shipped.

For complete details, please refer to our Shipping Policy.

8. Returns, Exchanges, and Refunds

Eligible items may generally be returned within 30 days of delivery, subject to the requirements described in our Return & Refund Policy.

Items should generally be unused and in their original condition, with original packaging and accessories when applicable.

If an item arrives damaged, defective, or incorrect, customers should contact Country Homes as soon as possible and provide relevant order information and photos when requested.

Approved refunds are processed within 2 business days after an approved return has been received and reviewed.

Refunds are normally issued to the original payment method. After the refund is processed, the customer's bank or card issuer may require an additional 5–10 business days for the funds to appear in the account.

For complete requirements and exclusions, please review our Return & Refund Policy.

9. Order Cancellations

If you need to cancel an order, please contact Country Homes as soon as possible.

Cancellation requests can only be accommodated when the order has not already been processed or shipped.

Once an order has shipped, it cannot be treated as a simple cancellation and may need to be handled through the applicable return process.

10. Pricing and Errors

We make reasonable efforts to maintain accurate product descriptions and pricing on our website.

However, occasional errors may occur, including typographical errors, inaccurate product information, pricing errors, or availability information.

If we identify an error that affects an order, we may contact you to discuss the issue and available options before completing the order.

11. Intellectual Property

The content available on the Country Homes website, including text, product descriptions, graphics, photographs, logos, page layouts, and other materials, is intended for use on the website and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or use website content for commercial purposes without appropriate authorization.

12. Third-Party Services

Our website may rely on third-party services to support functions such as payment processing, shipping, website operation, or other services necessary to operate the store.

Third-party services may have their own terms and privacy practices. Country Homes is not responsible for the independent policies or practices of third-party service providers.

13. Disclaimer

We make reasonable efforts to keep our website and product information available and accurate. However, the website and its content are provided subject to availability and may occasionally contain errors, interruptions, or delays.

We do not guarantee that the website will always operate without interruption or that every piece of information will always be completely accurate or current.

14. Limitation of Liability

To the extent permitted by applicable law, Country Homes will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including carrier delays, weather events, interruptions to third-party services, or other events that cannot reasonably be controlled by us.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy for additional information regarding your privacy.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, or business practices.

Any updated terms will be posted on this page with a revised Last Updated date.

Your continued use of the website after updated terms are posted constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

Contact Us

Store Name: Country Homes

Address: 2755 Boston Rd, Wilbraham, MA 01095, United States

Phone Number: +14135990225

Email: info@countryhomesstore.com

Business Hours (Eastern Standard Time, EST)
Monday – Thursday: 10:00 AM – 5:00 PM (EST)
Friday: Closed
Saturday: 10:00 AM – 3:00 PM (EST)
Sunday: Closed

Support
We aim to respond to all emails within 24–48 hours during our regular business hours. We appreciate your patience and look forward to assisting you.