Privacy policy

Last updated: September 28, 2026

At Country Homes, we respect your privacy and take reasonable steps to protect the information you provide when using our website. This Privacy Policy explains what information we may collect, how we use it, and how it may be shared when you shop with us or contact our team.

1. Information We Collect

When you place an order, contact us, or use our website, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and transaction information
  • Information you provide when contacting customer support

Payment information is processed through the payment services available at checkout. We do not need to retain your complete payment card details for ordinary order processing.

We may also automatically receive certain technical information when you use our website, such as your IP address, browser type, device information, and basic website activity. This information may be used to help maintain website functionality, security, and performance.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders
  • Confirm payments and provide order information
  • Arrange shipping and delivery
  • Provide UPS shipment or tracking information when applicable
  • Respond to questions and customer service requests
  • Process returns, exchanges, and refunds
  • Maintain and improve our website
  • Detect and help prevent fraudulent or unauthorized activity
  • Comply with applicable legal and regulatory requirements

We only use personal information for legitimate business purposes related to operating and improving Country Homes.

3. Payment Information

Country Homes accepts the payment methods listed in our Payment Policy, including American Express, Diners Club, Discover, JCB, Maestro, Mastercard, and Visa.

Payments are processed through secure payment processing systems available during checkout. Your complete card information is not stored by Country Homes for ordinary order processing.

4. Shipping Information

To fulfill an order, we need to use certain customer information, such as your name and shipping address.

Country Homes ships orders within the United States through UPS. Information necessary to deliver an order may be provided to the shipping carrier or other service providers involved in fulfilling the order.

5. Sharing of Information

We do not sell your personal information.

We may share limited information with service providers when necessary to operate our business, including providers involved in:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website operation and security
  • Customer support

Information may also be disclosed when required by law, legal process, or to protect the rights, safety, and security of Country Homes, our customers, or others.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember certain preferences, improve website performance, and understand how visitors interact with the site.

You can adjust cookie settings through your browser. Disabling certain cookies may affect some website functions.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the internet.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

9. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

10. Children's Privacy

Country Homes does not knowingly collect personal information from children under the age of 13 through our website.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, or applicable requirements.

When changes are made, the updated version will be posted on this page with a revised Last Updated date

Contact Us

Store Name: Country Homes

Address: 2755 Boston Rd, Wilbraham, MA 01095, United States

Phone Number: +14135990225

Email: info@countryhomesstore.com

Business Hours (Eastern Standard Time, EST)
Monday – Thursday: 10:00 AM – 5:00 PM (EST)
Friday: Closed
Saturday: 10:00 AM – 3:00 PM (EST)
Sunday: Closed

Support
We aim to respond to all emails within 24–48 hours during our regular business hours. We appreciate your patience and look forward to assisting you.