Refund policy
At Country Homes, we want you to feel confident when purchasing furniture from our store. If there is a problem with your order or an item does not meet your expectations, please review the following return and refund guidelines.
Return Eligibility
We generally accept return requests for eligible items within 30 days of delivery.
To be eligible for a return, the item should:
- Be unused and in its original condition
- Be returned with its original packaging and accessories when applicable
- Not show signs of damage caused after delivery or use
- Be accompanied by the relevant order information
Certain items may not be eligible for return due to their condition, product characteristics, or other applicable restrictions.
Please contact us before sending any item back. Do not return an item without receiving return instructions from Country Homes.
Damaged, Defective, or Incorrect Items
If your furniture arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.
To help us review the issue, please provide:
- Your order number
- A description of the problem
- Clear photos of the item and any visible damage when applicable
We will review the information and provide the appropriate next steps.
Exchanges
If an eligible item needs to be exchanged due to an incorrect item, damage, or an approved product issue, please contact us before returning the item.
Exchange availability may depend on product availability. If the same item is not available, a refund may be provided instead.
Return Shipping
For returns caused by an incorrect item, damage, or an approved product issue, Country Homes will review the circumstances and provide appropriate return instructions.
For returns based on reasons other than a product issue, return shipping arrangements may vary depending on the item and circumstances. Please contact us before making a return so we can provide the correct instructions.
Refunds
Once an approved return has been received and reviewed, we will process the refund within 2 business days.
Approved refunds are issued to the original payment method used for the purchase.
After we process the refund, your bank or card issuer may require an additional 5–10 business days for the funds to appear in your account.
The actual time may vary depending on your financial institution.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests can only be accommodated if the order has not already been processed or shipped. Once an order has shipped, it cannot be treated as a simple cancellation and may need to follow our return process.
Contact Us
Store Name: Country Homes
Address: 2755 Boston Rd, Wilbraham, MA 01095, United States
Phone Number: +14135990225
Email: info@countryhomesstore.com
Business Hours (Eastern Standard Time, EST)
Monday – Thursday: 10:00 AM – 5:00 PM (EST)
Friday: Closed
Saturday: 10:00 AM – 3:00 PM (EST)
Sunday: Closed
Support
We aim to respond to all emails within 24–48 hours during our regular business hours. We appreciate your patience and look forward to assisting you.