At Country Homes, we want the checkout process to be simple, secure, and straightforward. This Payment Policy explains the payment methods we accept, how payments are processed, and what to do if a payment issue occurs.
Accepted Payment Methods
We currently accept the following major credit and debit cards:
- American Express
- Diners Club
- Discover
- JCB
- Maestro
- Mastercard
- Visa
All payments must be completed through the available payment options at checkout.
Payment Process
When placing an order with Country Homes:
- Add your selected furniture products to your shopping cart and proceed to checkout.
- Enter your billing, shipping, and payment information as requested.
- Select one of the supported payment methods and complete the payment.
- Your payment may be subject to authorization or verification by your card issuer or payment provider.
- Once the payment has been successfully confirmed, your order will be processed according to our order and shipping procedures.
- An order confirmation will be provided after the order has been successfully placed.
For security reasons, we do not have access to or store your complete card information.
Payment Issues
Occasionally, a payment may not go through. This can happen for several reasons, including:
- Incorrect card number, expiration date, or security code
- Insufficient available credit or funds
- A card that has expired or has been temporarily restricted
- Your bank or card issuer declining the transaction
- Additional verification being required by the card issuer
- A temporary issue with the payment provider or checkout system
If your payment is declined, please check your payment information and try again. If the problem continues, we recommend contacting your card issuer or bank for further assistance.
If you believe you were charged but did not receive an order confirmation, please contact Country Homes at info@countryhomesstore.com with your order details so we can check the payment status.
Refunds
When a refund is approved, Country Homes will process the refund within 2 business days.
Refunds are normally issued back to the original payment method used for the purchase. After we process the refund, the time required for the funds to appear in your account depends on your bank or card issuer and may typically take an additional 5–10 business days.
If your refund has been processed but does not appear after the expected timeframe, please contact your bank or card issuer first. You may also contact us for assistance with the refund details.
Payment Security
We take reasonable measures to help protect payment information during the checkout process. Payment information is handled through secure payment processing systems, and customers should ensure that the billing information entered at checkout is accurate.
By completing a purchase with Country Homes, you confirm that the payment information provided is accurate and that you are authorized to use the selected payment method.
Contact Us
Store Name: Country Homes
Address: 2755 Boston Rd, Wilbraham, MA 01095, United States
Phone Number: +14135990225
Email: info@countryhomesstore.com
Business Hours (Eastern Standard Time, EST)
Monday – Thursday: 10:00 AM – 5:00 PM (EST)
Friday: Closed
Saturday: 10:00 AM – 3:00 PM (EST)
Sunday: Closed
Support
We aim to respond to all emails within 24–48 hours during our regular business hours. We appreciate your patience and look forward to assisting you.